FAQ

Straight answers, no spin

What InCore does, how it's deployed and secured, what it costs, and exactly where we are as a new product. If your question isn't here, just ask.

FAQ

Product

What is InCore?

InCore is a construction & infrastructure ERP that runs every project from tender to final account on one multi-tenant platform. It connects site execution (an offline-first Digital DPR), project controls, commercial (BOQ → Measurement Book → RA bill), procurement, plant, workforce, quality & safety and finance through the BOQ spine — so the same numbers flow from the field to the boardroom.

Which modules are included?

Eight solution pillars — Site Execution, Project Controls, Commercial & Contracts, Procurement & Inventory, Plant & Maintenance, Workforce & HR, Quality & Safety, and Finance/Analytics/AI — on a shared foundation of masters, CRM/tenders and identity. You adopt them module by module rather than all at once.

Is InCore live, and do you have customers yet?

InCore is a new product, engineered end-to-end by eTechCube and open now to its founding customers. We're deliberately onboarding a small first group so each one gets white-glove attention and a real say in the roadmap. If you want confidence before you depend on it, that's exactly what the founding-customer program is built for — a staged, de-risked rollout with UAT sign-off at every step, so you prove each module on your own sites before the next one begins.

Can we see the product before committing?

Yes. Book a demo and we'll walk you through the tender → BOQ → DPR → Measurement Book → RA bill → cost loop on scenarios close to your projects, then scope a pilot on one site or package if you'd like to try it in the field first.

Is it built for Indian infrastructure specifically?

Yes — the statutory Measurement Book, RA billing with price escalation and retention, GST e-invoicing (IRN), CLRA/BOCW labour registers and Ind AS 115 revenue are first-class, not bolted on. It's built for how Indian civil & infrastructure contractors actually bill and comply, rather than a generic ERP bent into shape.

FAQ

Deployment & data

How is InCore deployed?

InCore runs Django + Django REST Framework on PostgreSQL, served by Gunicorn and Nginx. It deliberately avoids Docker, Redis and Celery to keep operations simple and the total cost of ownership low; scheduled work uses lightweight schedulers. It can be hosted for you or deployed into your environment.

Does it work with poor or no connectivity on site?

Yes. The mobile field app is offline-first — it captures the DPR, muster, quantities and photos with no signal and syncs on reconnect. Sync is idempotent and the underlying ledgers are append-only, so a retried upload never double-posts.

Who owns our data, and can we get it out?

You do. Your business data is yours — you can export it, and if you ever leave we hand over your data and remove it from our systems in line with our agreement. We don't lock your records in.

Where is our data stored, and is it isolated from other companies?

Every record is scoped to your Account (tenant) in a multi-tenant PostgreSQL database with account-level isolation, plus encrypted object storage for documents. Traffic is over HTTPS and backups are taken regularly with restore tested. See the Security page for the full picture.

FAQ

Security & trust

Is InCore secure and multi-tenant?

Security is designed into every layer: tenant isolation, org- and site-scoped RBAC enforced server-side on every request, JWT with refresh rotation and session capping, MFA, field-level change history, multi-tier e-signature sign-off, encrypted storage and audit logging.

Are you ISO 27001 / SOC 2 certified?

Not yet — and we won't claim a badge we haven't earned. Independent VAPT and formal attestations like SOC 2 / ISO 27001 are on our roadmap as we grow. Today, security is built into the architecture (see the Security page), and we're glad to share our security overview and complete your vendor security questionnaire on request.

How do we report a security issue?

Email security@incore.in. We take responsible disclosure seriously and will acknowledge and work with you on any report.

FAQ

Commercials & rollout

How is InCore priced?

InCore is licensed by the pillars, users and sites you need — start by digitizing the field and add capabilities as you grow. Founding customers lock in founding-customer pricing. Every plan is tailored, so we confirm a quote on a short call.

How long does implementation take?

We roll out in stages on a shared foundation, so you get value early rather than waiting for a big-bang go-live. Many teams have their first module live in a few weeks; the rest follow module by module, each with UAT sign-off. See the Implementation page for the full methodology.

What support and onboarding do we get?

Onboarding, data migration and training, with priority support and a direct line to the engineering team for founding customers. We agree the response and uptime targets that fit your operation — details on the Implementation page.

Still have a question?

Ask us anything about the platform, security or a pilot — we answer within one business day.